Privacy Policy & Terms of Service
Introduction
This Privacy Policy outlines how MediaOne Tix collects, uses, stores, and protects your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) ("DPA") and its Implementing Rules and Regulations ("IRR").
What Personal Information Do We Collect?
Basic information: Full name, contact number, email address, date of birth.
Account Information: Username, password, login information.
Transaction Data: Order history, ticket purchases, and payment-related details.
Technical Data: IP address, device information, browser type, and website usage through cookies and analytics tools.
Sensitive Personal Information (if applicable): Any medical, biometric, or financial information that you voluntarily provide, subject to applicable laws.
How We Collect Your Personal Information
We collect personal data in the following ways:
- When you register for an account on our website or app.
- When you purchase event tickets or engage in other transactions.
- When you contact our support team or communicate with us.
- When you browse our website and interact with our services via cookies or tracking technologies.
Purposes of Collecting Personal Information
Your personal information is used for the following purposes:
- To process and fulfil your ticket purchases and transactions.
- To facilitate payments through our authorized payment provider, Dragonpay.
- To deliver your digital tickets and provide relevant updates.
- To provide customer service and support.
- To enhance and personalize your user experience.
- To send event updates, promotions, and marketing messages (with your consent).
- To comply with applicable legal obligations and regulatory requirements.
Use of Third-Party Services
We may share your information with third-party providers strictly for the following purposes:
Payment Processing: Your payment details are processed securely through Dragonpay, our official payment partner. We do not store your credit/debit card or bank details on our servers. Dragonpay operates under its own privacy and security policies.
Technical Support and Analytics: Providers assisting with analytics, infrastructure hosting, and customer service.
Marketing Platforms: Partners who help us manage marketing communications (only with your consent).
All data shared with third-party providers is subject to strict confidentiality and data protection agreements.
Sharing of Personal Information
We may share your personal data with our trusted third-party service providers who assist us in operating our business, such as payment gateways, shipping carriers, and marketing platforms.
We will only share your personal information with these third parties with appropriate safeguards and only to the extent necessary to achieve the purposes outlined above.
Your Privacy Rights
Access: You have the right to access your personal information and request a copy.
Rectification: You can request to correct any inaccurate or incomplete personal information.
Erasure: You can request to delete your personal information, subject to certain legal exceptions.
Objection: You can object to the processing of your personal information in certain circumstances.
Restriction: You can request to restrict the processing of your personal information.
How to Exercise Your Rights:
You may exercise your data privacy rights or raise any concerns by contacting us at:
Email: ruinze@mediaoneph.com
Phone: +63 999 223 4498
Data Security
We implement industry-standard security measures, including encryption, access controls, and secure data storage, to protect your information from unauthorised access, loss, misuse, or alteration.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, considering legal requirements and our business needs. After this period, your data will be securely deleted or anonymised.
Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. Any significant changes will be communicated through our website or via email.
Contact Information
For any questions, feedback, or data-related concerns, please contact:
Introduction
Welcome to MediaOne Tix. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile app, and services related to purchasing event tickets. By using our platform, you agree to be bound by these Terms. If you disagree, please refrain from using our services.
1. Definitions
"MediaOne Tix," "we," "our," or "us" refers to the event ticketing platform operated by MediaOne Software Solutions.
"User," "you," or "your" refers to any person accessing or using our platform to browse, register, or purchase tickets.
"Event Organizer" refers to the third-party individual or entity responsible for managing the event for which tickets are sold.
"Dragonpay" refers to our official third-party payment gateway, which is used to process transactions.
2. Use of Services
You must be at least 18 years old or have parental/guardian consent to use this platform.
You agree to use MediaOne Tix only for lawful purposes and in compliance with all applicable laws and regulations in the Philippines.
3. Account Registration
You may be required to create an account to purchase tickets.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Providing false, inaccurate, or misleading information may result in account suspension or termination.
4. Ticket Purchase & Payment
All ticket sales are processed through Dragonpay, which accepts various payment options (e.g., GCash, Maya, online banking, credit/debit cards).
You agree to provide accurate billing and payment information.
Once your transaction is confirmed, your ticket (typically a QR code or digital file) will be sent to the email address you provided.
All sales are considered final unless the event is canceled or rescheduled (see Section 6).
5. Ticket Usage & Event Admission
Tickets are valid only for the event indicated and may not be transferred or duplicated without consent.
You must present a valid ticket (printed or digital) at the event venue for admission.
Event Organizers may impose additional rules for entry, including age restrictions, dress codes, or ID verification.
6. Cancellations, Refunds, and Exchanges
MediaOne Tix does not offer refunds unless the event is canceled or significantly rescheduled by the Event Organizer.
If an event is canceled, MediaOne Tix will notify ticket holders via email and assist in processing eligible refunds as directed by the Event Organizer.
In the event of a rescheduled event, your ticket will remain valid for the new date unless otherwise stated.
7. User Conduct
You agree not to:
- Use the platform for any fraudulent or illegal activity.
- Attempt to interfere with the website's operation or security.
- Reproduce, resell, or exploit tickets for commercial gain without permission.
8. Intellectual Property
All content, logos, and materials on the MediaOne Tix platform are the property of MediaOne Software Solutions or its licensors and are protected by intellectual property laws. You may not use, copy, or distribute any part of the platform without prior written consent.
9. Limitation of Liability
MediaOne Tix is a ticketing platform and is not responsible for the conduct, quality, or safety of events hosted by third-party organizers. To the maximum extent permitted by law, we disclaim any liability for losses, damages, or injuries resulting from:
- Event cancellations or changes
- Errors in ticket delivery caused by incorrect user information
- Technical issues affecting access to our platform
10. Privacy
Your personal information is collected and processed in accordance with our Privacy Policy, which complies with the Philippine Data Privacy Act of 2012. By using our platform, you consent to the collection and use of your data as described.
11. Amendments
We reserve the right to update or modify these Terms at any time. Any changes will take effect upon posting on our website. Continued use of the platform after changes constitutes your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Davao City, Philippines.
13. Contact Us
For any questions or concerns regarding these Terms, please contact us at:
Salindayaw Music Festival
August 30, 2025
4:00 PM
Crocodile Park Festival Grounds
Ticket Information
A “Transaction Confirmation with Reference Number” will be sent via email upon your completion of ticket booking with payment charged to your credit card. Note that it is important that you provide us with a valid email address.
Other Information
- No professional cameras or video recording equipment allowed.
- All ticket sales are final. No refunds or exchanges.
- In case of event cancellation, tickets will be refunded to the original method of payment.